Effective Date: Nov 1, 2025

1) When you can request a refund.
If a verified technical issue prevents you from accessing or taking the exam, and you contact us within 7 days of purchase and before a certificate is issued, we will refund or re-issue access.

2) Non-refundable cases.
You started/finished the exam without a platform fault; a certificate has already been issued; misuse, policy violations, or account sharing.

3) How to request.
Email your name, purchase email, and checkout ID. We may ask for screenshots/logs to verify.

4) How refunds are processed.
Approved refunds are processed via our payment provider (Merchant of Record) to the original method. Processing times depend on your bank/card issuer.

5) Chargebacks.
Please contact us first; unauthorized/duplicate charges will be corrected. Chargebacks without prior contact may delay resolution.

Effective Date: Nov 1, 2025
Contact: billing@food-kyoto.com （include your order/checkout ID）

1) When you can request a refund.
If a verified technical issue prevents you from accessing or taking the exam, and you contact us within 7 days of purchase and before a certificate is issued, we will refund or re-issue access.

2) Non-refundable cases.
You started/finished the exam without a platform fault; a certificate has already been issued; misuse, policy violations, or account sharing.

3) How to request.
Email your name, purchase email, and checkout ID. We may ask for screenshots/logs to verify.

4) How refunds are processed.
Approved refunds are processed via our payment provider (Merchant of Record) to the original method. Processing times depend on your bank/card issuer.

5) Chargebacks.
Please contact us first; unauthorized/duplicate charges will be corrected. Chargebacks without prior contact may delay resolution.

Contact: support@food-kyoto.com
Last updated: Nov 1, 2025